Effective Date: July 19, 2026 | Last Updated: July 19, 2026
This Privacy Policy describes how Golden Hour Media LLC, a Minnesota limited liability company doing business as Locale (“Locale,” “we,” “us,” or “our”), collects, uses, and shares information when you use the Locale platform, including the website located at localeworks.com, any mobile applications, and all related services (collectively, the “Platform”). This Privacy Policy is incorporated by reference into our Terms & Conditions.
1. Information We Collect
We collect the following categories of information:
- Account information: name, email address, phone number, password, and account role (Agent or Media Partner).
- Agent professional information: brokerage name, real estate license number, and primary market zip code.
- Media Partner professional information: services offered, city, coverage radius, pricing, bio, and portfolio content. We convert the city you provide into approximate geographic coordinates to match you with nearby project requests.
- Project information: property addresses, project details, scheduling information, and media files uploaded to or delivered through the Platform.
- Communications: messages sent through the Platform, notification preferences, and correspondence with Locale.
- Payment information: payments are processed by Stripe. Locale does not store full payment card numbers; we receive limited transaction and payout information from our payment processor.
- Usage information: log data, device and browser information, and activity on the Platform, collected through cookies and similar technologies necessary for authentication and session management.
2. How We Use Information
- To provide, operate, and improve the Platform, including matching Agents with Media Partners based on location, availability, and services;
- To process subscriptions, project payments, and payouts;
- To send transactional notifications by email, SMS, and in-platform messages (such as project updates, delivery notices, and application status);
- To verify eligibility, review applications, and maintain the quality of the Locale network;
- To respond to support requests and enforce our Terms & Conditions; and
- To comply with legal obligations, including tax documentation.
We do not sell your personal information, and we do not use it for third-party advertising.
3. How We Share Information
We share information only as needed to operate the Platform:
- Between users: when a project is matched, the Agent and assigned Media Partner see the information needed to complete the project (such as names, contact details, property address, and project scope).
- Service providers: we use third-party providers to host and operate the Platform, including Supabase (database, authentication, and file storage), Stripe (payments and payouts), Twilio (SMS notifications), and email delivery providers. We share with them only the information necessary to perform their services.
- Geocoding: Media Partner city names may be sent to a geocoding service (such as OpenStreetMap Nominatim) to determine approximate coordinates for project matching. Only the city text is sent, not your name or account details.
- Legal: we may disclose information if required by law, legal process, or to protect the rights, safety, or property of Locale, our users, or others.
- Business transfers: information may be transferred as part of a merger, acquisition, or sale of assets, subject to this Privacy Policy.
4. Data Retention
We retain information for as long as your account is active and as needed to provide the Platform, resolve disputes, meet tax and legal obligations, and enforce our agreements. Transaction records may be retained after account closure where required by law.
5. Account Deletion
You may delete your account at any time from your Profile page or by contacting us at info@localeworks.com. Upon deletion, we remove or de-identify your personal information, except where retention is required for legal, tax, or dispute-resolution purposes.
6. Security
We use commercially reasonable technical and organizational safeguards to protect your information, including encrypted connections, access controls, and role-based permissions. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.
7. Your Rights and Choices
- You may access and update your profile information at any time from your Profile page;
- You may opt out of SMS notifications by removing your phone number or contacting us;
- Depending on your state of residence, you may have additional rights to access, correct, delete, or obtain a copy of your personal information. To exercise these rights, contact us at info@localeworks.com;
- We do not discriminate against users for exercising privacy rights.
8. Children
The Platform is intended for users 18 years of age or older. We do not knowingly collect personal information from anyone under 18. If you believe a minor has provided us information, contact us and we will delete it.
9. Changes to This Policy
We may update this Privacy Policy from time to time. When changes are made, we will update the “Last Updated” date above and, where appropriate, notify registered users by email or in-platform notification. Your continued use of the Platform following notice of changes constitutes acceptance of the updated policy.
Contact Us
Golden Hour Media LLC d/b/a Locale
Email: info@localeworks.com
Website: localeworks.com
This document is a draft for discussion and attorney review. It does not constitute legal advice and should not be treated as a final or binding legal document without review by qualified legal counsel.